FAQs

We can answer this on a per-item basis depending upon destination, value and carrier. We’d be happy to work with you. Please take heart, most items are guaranteed to arrive in great shape and with stories to tell about their travels! As a rule, if your item is important and valuable ($$$), we’ll advise and help.

5-7 business days within the US. Each order is unique and custom made to order, so this can vary. We will always contact you if your order’s fulfillment will take longer than this time frame.

Contact us immediately with all relevant info. We’ll investigate immediately. In most cases, we will either refund or replace your item and offer sincere apologies. We work closely with our partners to deliver reliable, safe and affordable delivery. You will always be issued a tracking number.

Contact us immediately with all relevant info. We’ll investigate immediately. In most cases, we will either refund or replace your item and offer sincere apologies. We work closely with our partners to deliver reliable, safe and affordable delivery. You will always be issued a tracking number.