RAGE: Customers Are Not Always Right. Or Nice.

The meanness of the public has forced many public-facing industries to rethink what used to be an article of faith: that the customer is always right.

In an excellent New York Times article by Sarah Lyall (January 1, 2022), she describes a nation devolving into a psychotic child. Flight attendants are now being trained by the military to avoid scenes like this:

(…) “instead of saying, ‘This really inconvenienced me,’ they say, ‘What the hell is wrong with you?’ It’s a different scale of mean.”